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FAQs

Questions? .....We want your shopping with us to be hassle-free, so if you’ve got any questions at all, check out the questions we've already been asked below. If you don't find the answer there, contact us for an immediate answer from our helpful customer service team.

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Shipping
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Question: What does "Free Shipping" mean?
Answer: Free shipping means exactly that - we ship your purchases using the postal system, without cost to you.

Once your order has been processed, we or our supplier will send it to the shipper to be dispatched by them. This typically happens within 24 hours of receiving your order, or next business day. Depending upon the item type(s) of your order it may take a day or so before it is processed for delivery.

For a more detailed explanation of our Free Shipping see our Shipping and Handling page.

Question: Is there a quicker way to ship my order?
Answer: Yes you can. Generally the faster the shipping method the more expensive it becomes. Many of our products ship form China, which offers a shorter shipping time (than Free shipping) using ePacket.

The cost of ePacket depends on the destination country and the weight of your purchased item. For a better understanding of this see our Shipping and Handling page.

Wherever possible we include ePacket in the cost of our products and this is shown on the relevant product page.

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CANVAS ART PRINTS WALL ART POSTERS
- This section relates directly to canvas prints wall art.

Question: How much does delivery cost? 
Answer: There is no additional cost for delivery, our prices are all inclusive. All our canvas wall Art is delivered to your door absolutely free.

Question: Where do you ship? 
Answer: We ship to various countries around the world, including but not limited to Australia, New Zealand, Hong Kong, Japan, Philippines, Singapore, USA, Canada and Europe. 

Question: Do you ship to PO Boxes? 
Answer: Yes! We’re happy to ship to a PO Box in Australia. However, your order can not be more than 1m x 1m in size and weigh more that 20kg.

Question: How long does standard delivery take? 
Answer: From the moment you click ‘order’ it usually takes about 5-10 days for delivery. If you’re wondering about the status of your order, we do send you an email when your order ships which provides you with a tracking number to track your delivery.

Question: Do you guarantee your shipping times?
Answer:
We are not able to offer a 100% guarantee as we utilize third party courier companies to deliver your order. Delays can and do happen, but we find that most of our orders are delivered within the above time frame. We do not offer shipping refunds in the event that a delivery is late

Question: What happens if I am not home when my item is delivered?Answer: All our Couriers have "Authority to leave". This means, they may leave the item in a safe place. If they do not think it is safe to leave an item, they will leave a calling card, and either deliver your order to the closest post office, or ask you to call then to arrange a suitable delivery date and time. 

Question: What happens if I am on holiday when my item is delivered.
Answer: It is your responsibility to either be at home to receive your parcel or to arrange for a neighbor to take receipt. As our Couriers have authority to leave your parcel at your home if they deem it safe, the item will be left until someone can collect it.

Alternatively, when you place your order, please can you ask us to place it on hold. Your order will be moved into a ON HOLD - delayed delivery status and it will be your responsibility to contact us on the day you want it to move into Production

Question: My delivery address seems to be different to what I have entered and now my parcel has been delivered to the wrong person.
Answer: We do not tamper with your billing or shipping details that you entered at checkout. You will also be emailed an invoice after placing your order and its important you check this to ensure it is correct. We can only make changes to a delivery address before an order has been shipped. 

If your order has been delivered to the incorrect location, hopefully it will be returned to sender. If our Production team do receive it back, we can re-ship it to you. This will incur an additional shipping fee of $20. If your item is not returned, you will need to place a new order.

Question: I have entered the incorrect delivery address, what should i do?Answer: Please contact us immediately as soon as you become aware of this. If your item is still in Production we will be able to update the delivery address, but if your item has already shipped there is nothing we can do.

Question: Can I collect my order?
Answer: No, as an online eCommerce business, trying to pass on cost savings to our customers, do we not offer a collection service.  

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Orders
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I ordered several items, they've arrived separately on different dates. Why is this?
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We deal directly with many suppliers and manufacturers to obtain the best quality at the best possible prices. They are located and ship goods from their factories and warehouses in many different countries including Australia, USA, UK, Malaysia, China, Singapore and India.

Wherever your order of multiple items comes from the same supplier, the items will be shipped together unless there is a stock item in short supply, in which case the short supply item may follow at a later date. You will be advised of this in the event and will have the option to confirm or cancel that item for a credit or refund.

Because your order may contain items from different suppliers they are fulfilled and shipped separately so they will reach you at the earliest possible time. It is no cause for concern if one item arrives before another, but if you are worried at what seems a long gap between receipt of items, let us know and we will investigate and get back to you quickly.

My item’s sold out – what can I do?
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We do our best to keep up with demand, but unfortunately sometimes something’s just too popular! Since we focus on what’s hot right now, our great products are only available while stocks last. If is is available on pre-order you've got the option of ordering and paying for it ahead of time to ensure you don't miss out when the item is again available. We’ll email you the moment it arrives, before sending it straight out to you.

Can I order something over the phone?
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Unfortunately we are unable to accept phone orders.

To place a valid order we need you to do this on our website, using the shopping cart provided. This ensures we receive all the information necessary to correctly process your purchase and get it to you in the quickest possible time.

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Payments
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How can I pay for my purchases?
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You can pay for your purchases in many ways: our payment processor is Paypal.  Paypal is trusted in and available in most countries. If you do not have a Paypal account you can also pay using your Mastercard or Visa or your bank Debit Card. If you have any problems making payment, please contact us.

What currency is used on 21stCenturyTrends.com?
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Our local (Australia) currency is Australian Dollars (AUD). Our website will display prices in your country currency based on geolocation. For example, if you live in the USA, your pricing will show as USD, in New Zealand as NZD, in United Kingdom as GBP.

We process all orders in AUD. While the content of your cart is displayed in your currency, you will checkout using AUD at the most current exchange rate

How safe is it to use my credit card on your site?
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We do everything possible to ensure that every credit card transaction is secure. 21stCenturyTrends.com uses SSL encryption (256 bit encryption key) that ensures your payment and personal info remains secure during your payment process. Our payment processor is Paypal, who have well recognised security credentials.

What does Direct Deposit mean?
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Direct Deposit means payment direct into our bank account. This facility is only for Australian customers, as an alternative to using a credit card.

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Returns & Refunds
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What do I do if my order arrives damaged or incomplete?
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How do I return my unwanted or damaged item?
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Do you allow for refunds for a change of mind?
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My item is faulty. What should I do?
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Please contact us and we’ll get it sorted straight away. For more details, click here to see our Returns & Refunds policy.

Are there any items I won’t be able to return?
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Sorry, but there are some things we can’t accept for return or exchange. For health and hygiene reasons we can’t accept underwear, swimwear, or jewellery (unless it’s faulty). Non-merchandised items, such as gift cards and event tickets, are also not eligible for return. Please see our Returns and Refunds policy here for more details.

Who pays the cost of returning an item?
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Privacy
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How is my personal information used?
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We’ll only ever use your personal information when it’s necessary for carrying out our service to you our customer. For more details see our Privacy Policy here

 

 

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About Us
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Loyalty Program
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https://21stcenturytrends.com/pages/about-us

https://21stCenturyTrends.com/pages/contact-us

https://21stcenturytrends.com/pages/shipping-handling

https://21stcenturytrends.com/pages/returns-refunds

https://21stcenturytrends.com/pages/privacy

https://21stcenturytrends.com/pages/terms-conditions

https://21stcenturytrends.com/pages/legal

https://21stcenturytrends.com/pages/returns-refunds

 

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